Refund Policy
Last updated: 24 August 2026
LightVow is operated by Ravid Zer, a sole trader registered in Israel. Purchases on this website are sold by Paddle.com Market Ltd, our merchant of record, so Paddle's name is what appears on your statement and Paddle handles the payment itself. Either of us can start a refund — write to hello@lightvow.com and we will take it from there.
The short version
If LightVow is not what you expected, write to us within 14 days and we will refund you. You do not need to explain yourself.
Subscriptions
- Cancel any time. You keep access until the end of the period you already paid for, and you are not charged again.
- A renewal you did not intend — you forgot, you did not notice the email — is refundable within 14 days of the charge. We would rather give the money back than keep it from someone who did not mean to spend it.
- You can cancel from your account, online, in no more steps than it took to subscribe. You will never have to telephone anyone or explain yourself to keep your money, which is what California's law requires and what everybody deserves anyway.
- Cancelling does not delete your vows. They stay sealed and they still get delivered.
Light Tokens
Refunding a purchase reverses any of its Light Tokens you have not yet spent. Tokens you already spent bought vows that are sealed — and a sealed vow is delivered whatever happens to the payment, because somebody is expecting it.
We carry that cost rather than break the promise, which is the same reason we cannot refund it. If that seems unfair in your case, write to us anyway; it is a policy, not a wall.
Single-vow purchases
- Refundable in full within 14 days, as long as the vow has not yet been delivered.
- Once a vow has been delivered we cannot refund it — the thing you bought has happened, and it cannot be unsent.
If a delivery fails through our fault
If a vow fails to reach your recipient because of a failure on our side, tell us and we will refund it in full — whether or not any time limit has passed. That is the one promise the whole product rests on, and a refund is the least we owe you if we break it.
How to ask
Email hello@lightvow.com from the address on your account. We reply within two business days, and approved refunds reach your card in five to ten days depending on your bank.
Where you bought matters
Purchases on this website are handled by Paddle, our merchant of record; write to us and we will arrange it with them.
Purchases made inside our iOS or Android app are handled by Apple or Google, and their refund process applies — we cannot refund those directly, but tell us anyway and we will help you through it.
Your statutory rights
Nothing here reduces the rights your local law gives you. Consumers in the EU and UK have a statutory withdrawal right for digital purchases; this policy is intended to be at least as generous.